SHIPPING & DELIVERY

Delivery Time= Processing Time + Shipping Time

The processing time will be 7-14 days. General products will be 3-5 days. Add the processing time to the shipping time for an estimate as to when you will receive your order.

shipping processes

HEALTH SAFETY

  • As a result of COVID-19, we will sterilize the products and packages, you can rest assured to purchase orders.

PAYMENT CONFIRMATION

  • A confirmation email will be sent to you once the order is authorized and verified.
  • Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.

PROCESSING

  • It normally takes 7-15 business days to process your order. Please note that holidays & weekends are not included.
  • It takes longer for us to process pre-ordered items, please refer to our preorder page for more detailed information.
  • If items are prepared in 24 hours in your order ,then we can ship it in one day.

SHIPPING

  • Shipment takes approximately 7-20 business days to reach destination countries.
  • Once your order is shipped out, an email notification with International e-packet tracking number will be sent to you.
  • Please note: Total Delivery Time = Processing Time + Shipping Time

SHIPPING DELAYS

  • Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
  • Usually it takes about 30-90 days to some countries ,We do offer compensation if the shipping beyond the timeframe as stated on shipping policy
  • Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.

DELIVERY DELAY

  • Many countries have reduced flights because of COVID-19,And customs delay,Your packages maybe take longer to deliver(Delayed by1to2weeks) as normal, but we will do our best to ship your order earlier. We beg for your understanding.

CAUSE OF DELAY

Tracking updates can be delayed when the following force majeure event happens:

  • Delays/closures due to the impact of the COVID-19
  • Bad weather reasons (heavy rain/tornado/flood/earthquake, etc.)
  • Local reasons such as strikes, statutory holidays, major international conferences, etc. 
  • Shortage of peak season flights & personnel and other local reasons

NEED MORE HELP

If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than scheduled, please contact us at [email protected] Our customer service will get back to you as soon as possible.

Tracking An Order

You’ll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number. For more details, please view: Track my order

Customer must know:

Express Shipping cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via Standard Shipping method.

* Above shipping times are estimates quoted by our courier companies, so Vessful cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that Vessful will do our best to limit any inconveniences that may arise.

*We temporarily does not support transactions in North Korea, Syria and Iran.

We value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 20-30 business days from the date that it is placed.

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